Once in awhile things happen that can surprise you. Yesterday I was surprised. Here is what I wrote to Corelle on their form.
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Not a question. Just comment about your product.
My wife and I have been using your dishware products for almost 30 years. Normally they bounce if dropped. At times they may get a small chip in them. If they ever break you could depend on them to break into large manageable pieces. Which has occurred on several occasions over the years. My wife bought a small replacement set to help augment our ability to serve a couple of more guests. It also helps to replace the four pieces that have broke over the years. However yesterday, while doing the dishes one of the bowls slipped from my hand. It fell about three and a half feet to a linoleum floor. I was surprised when it shattered into well over a hundred pieces. Some flew as far as seven feet from the impact area. It must have been a fluke bowl. This was unexpected. Just thought you would like to know that this has happened.
The bowl came from a set that was white with a double green stripe. Fortunately we still have seven bowls of that size left.
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Being in my stocking feet, covered with small shards, and glass everywhere was not pleasant. Luckily everything was cleaned up without a scratch… almost.
Pretty Bowl
Shattered Little Beauty
They did eventually send a reply:
Thank you for contacting World Kitchen LLC.
Although Corelle is made of an extremely durable glass called Vitrelle, known for its strength, it is not completely shatter/break proof. We do offer a 3 year warranty against breakage, chipping, and staining under normal household use. This warranty does not include any breakage from dropping since that is not considered normal household use.
For further assistance, please contact our Consumer Care Center at 800-999-3436. Representatives are available from 8am to 5pm Monday through Friday, EST, and will be more than happy to assist you.
Sincerely,
Yasmina
World Kitchen Consumer Care Center
Warms the cockles of one’s heart… hah!